Zoom bought a Cloud Call Center company for $ 14.7 billion

After experiencing enormous growth during the Covid-19 pandemic, Zoom had made the first big acquisition by buying Cloud Contact Center Company Five9 for $ 14.7 billion, announced. This step will enable zoom to expand to Call Center technology worth $ 24 billion, diversify its products after employees begin to return to the office after a pandemic.

Five9 will be a zoom operation unit when the agreement is closed, it is likely to be the first half of 2022. “We continue to look for ways to improve our platform and the addition of five9 is a natural fit that will provide more … Value for our customers,” said CEO Zoom Eric Yuan in a statement.

Five9 is a 20-year-old company with 2,000 customers worldwide, including Salesforce and under armor, and processes more than 7 billion minutes of calls every year. Zoom Notes that it is already a “long-term” customer of five9 and said the partnership will provide business clients five9 to access zoom products such as multi-platform zoom mobile applications.

The acquisition will not have many impacts on consumers, because five9 is mostly a business-to-business company. However, the growth of zoom has recently been triggered in part by employees who need to work and communicate from home because of a pandemic. After the crisis makes it easy, the FIVE9 contact center business will provide other income streams.

While most of its products are intended for business, zoom has also hugged the consumer side. Last year, the company released a new product category called zoom for home, with software and hardware device lines. While these products are intended for employees who work from home, they can also be used by consumers who are looking for a reliable video call system.